Insurance

Settle Claims Faster. Underwrite With Confidence.

Give claims, underwriting and service teams an AI assistant that works on your policies, claims history and guidelines, so customers get answers sooner and every decision has the right context.

Chat · Claims workspaceGoverned
Is water damage from a burst pipe covered under policy HO-48213, and what is the excess?
2 personal details redacted
Completed · 2 sources
SharePointGuidewire

Yes. Sudden escape of water is covered under section 3.2 of the Home Plus wording. Gradual leaks and wear are excluded.

This policy carries a $1,000 excess for escape of water claims. The customer has no other open claims this year.

GovernedAll corpora
Ask about a policy, a contract or a control…
Llama 3.1 70B · self-hosted·Retention: 90 days·Logged · entry 5,904,118

How a P&C insurer cut claims handling time by 40%.

The challenge

Handlers checked policy wordings, endorsements and claim notes across separate systems for every new claim, and simple claims sat in the queue for days.

The result

Handlers now see the coverage position and next steps for each claim in seconds, and simple claims close the same week.

40%
faster claims handling
2×
more queries resolved on the first call
88%
of handlers use it every week
AI for insurance

Do more with everything your teams already know.

Remove claims bottlenecks

Cut manual work in claims, underwriting and servicing so customers get decisions and payouts sooner.

Let adjusters focus on complex cases

Take repetitive checks off adjusters and underwriters so they can spend their time on difficult claims and risks.

Price and manage risk better

Use claims history, customer conversations and market data to sharpen pricing, spot trends and stay compliant.

Anvax in action

One assistant for every team in the insurer.

Claims

Move every claim to a decision faster

Check cover, gather documents and summarise the claim file, so handlers can decide quickly and customers aren't left waiting.

  • Coverage checks
    Confirm what is covered against the exact policy wording.
  • Claim file summaries
    Notes, photos and reports condensed into one clear view.
  • Fraud signals
    Flag claims that look unusual for a closer look.
Claim CL-20931 · Escape of water
Covered · section 3.2No fraud signals
Reserve$8,400
Excess$1,000
Days open2
Claim timeline
First notice of loss receivedMon 09:12
12 photos and plumber report addedMon 11:40
Cover confirmed against wordingTue 08:05
Settlement recommendedTue 08:06
Review and approve settlement→
Underwriting

Underwrite with the full picture

Bring submissions, loss history and your guidelines together so underwriters can assess a risk and quote with confidence.

  • Submission triage
    Sort new submissions by appetite and priority.
  • Guideline checks
    Test any risk against your underwriting rules instantly.
  • Loss history analysis
    Summarise past claims for any account in seconds.
Submission review · Coastal Bakeries Ltd

Commercial property

Appetite match 86%
✓
OccupancyFood manufacturing · within appetite
✓
Fire protectionFully sprinklered, alarm monitored
!
Flood exposureZone B · refer to senior underwriter
✓
Loss history5-year loss ratio 38%
Recommendation: quote with a flood sublimit of $250K, per guideline 7.4.
Customer service

Answer every policyholder first time

Give service teams instant, accurate answers on cover, billing and claim status, so fewer calls need escalating.

  • Policy answers
    Clear answers on cover, straight from the wording.
  • Claim status updates
    Tell customers exactly where their claim stands.
  • Customer letters
    Draft clear, compliant letters and emails in any language.
Service desk · Live call
MT

Policy MT-77120

Motor comprehensive · renews 14 Jan
“Am I covered if I drive a friend's car?”
Suggested answer

Yes, for third-party damage only, as long as the car is insured and you have the owner's permission. Damage to your friend's car itself is not covered under this policy.

Motor wording section 5.1
Legal & compliance

Review wordings and contracts in minutes

Check policy wordings, broker agreements and contracts for key terms, gaps and compliance issues before they become problems.

  • Policy answers
    Compare versions and see exactly how cover changed.
  • Contract checks
    Find key clauses and risks in partner agreements.
  • Regulatory updates
    See what new rules mean for your products.
Wording comparison · Home Plus v6 → v7

Three changes affect cover. One needs a customer notice before renewal.

Escape of water excess: $500
Escape of water excess: $1,000
Added: exclusion for cyber damage to home devices
Alternative accommodation capped at 30 days
Affects41,200 policiesRenewal lettersClaims guide

Our handlers used to search three systems to answer one coverage question. Now the answer arrives with the clause next to it, and claims move the same day.

Head of Claims · Property & casualty insurer
Security

Your data stays yours.

Anvax runs inside your environment, follows your permissions and keeps a record of every answer.

Stays in your environment

Deploy on-premises or in your private cloud. Nothing is sent outside.

Sensitive details protected

Policy numbers, health details and personal IDs are removed before any AI model sees them.

Permissions respected

People only find what they already have access to.

Every answer traceable

Sources and actions are recorded, so you can always show your work.

FAQs

Anvax checks each claim against the policy wording, pulls notes, photos and reports into one summary and suggests next steps. Handlers review a complete picture instead of piecing it together from several systems.

See Anvax in action for your insurance teams.

We will walk you through claims, underwriting and service workflows on sample insurance data in 30 minutes.